Deploying industry-leading capabilities and cost-effective strategies that amplify FEMSA’s competitive advantage, FEMSA Negocios Estratégicos comprise Logistics & Distribution (including logistics and transportation, as well as specialized janitorial, cleaning, and sanitation product distribution) and Food Service Solutions (including cooling and refrigeration systems and food service solutions).

In alignment with the FEMSA Sustainability Strategy, our FEMSA Negocios Estratégicos prioritize the development and integration of sustainable products and eco-efficiency services, such as increasing the content of recycled materials and identifying energy-saving solutions and opportunities.

Logistics & Distribution
Envoy Solutions
In 2021, FEMSA took several key steps on our long-term strategic path to building and consolidating a leading specialized distribution platform in the United States that will best serve the needs of our customers. Envoy Solutions is our diversified distribution subsidiary that includes the legacy operations of North American Corporation, WAXIE Sanitary Supply, Southeastern Paper Group, Daycon, Penn Jersey Paper, North Woods, Johnston, Next-Gen, Swish White River, Weiss Bros., General Chemical, Valley Janitor Supply Company, and Bio-Shine. With this series of acquisitions, we continued to consolidate our footprint across key regions of the U.S. and began to solidify our national presence. Now with 50 distribution centers and more than 200,000 locations served, our strengths, capabilities, and geographic footprint are positioning Envoy Solutions as the premier specialty distribution platform in the United States.

Presence in the United States

We are working to integrate all recent acquisitions into a single business model, leveraging a consistent “winning formula” management approach across all entities to reinforce the collaboration of our national team and exemplify one, unified Envoy Solutions culture. This integrated approach, which differentiates us from our competitors, will allow us to leverage our scale and best practices, share knowledge, and cross-collaborate among regions, serving our customers in the most effective way.

During 2021, the specialized distribution business continued to feel the impacts of the pandemic, balancing positive dynamics in several markets with some end-user segments in the U.S. that continue to operate below 2019 levels, such as facility supplies, hospitality, and office buildings that continue to operate at low capacity. In response, Envoy Solutions took the opportunity to leverage and expand adjacent capabilities to continue serving our customers. As we did at the beginning of the pandemic in distributing gloves, gowns, and masks, in 2021 we increased our volumes and offerings for food service delivery needs, including disposable food packaging solutions for home deliveries, as well as other packaging products.

For more information, please visit
https://www.envoysolutions.com

Solistica
Solistica is a leading third-party logistics (3PL) solution provider for Latin America, serving more than 4,000 customers in seven countries across diverse industries, such as: pharmaceuticals, automotive, technology, and consumer goods. Our more than 22,000 employees offer comprehensive solutions in three areas of expertise: Transportation, Warehousing, and Other Value-Added Services. Approximately 60% of our business is made up of the services we provide to companies outside of FEMSA.

Solistica continues to advance our vision of being the preferred 3PL partner in Latin America, recognized for our regional expertise and innovative solutions, and for consistently exceeding customer expectations. We continue to advance this vision by leveraging expert talent in the region and consolidating our capabilities and infrastructure.

By leveraging our synergies and scale, this year we further unified our capabilities to significantly enhance our customer value proposition in the Latin America region. Building on our recent expansion in both warehousing and distribution capabilities in Brazil, we are the first fully integrated 3PL solution provider in the Brazilian market.

Culture Model
As Solistica has transformed, our culture has also evolved, and in 2021, we developed a new Culture Model reflecting our five most important business values that are in the center of everything that we do: accountability; integrity; customer centricity; agility; and passion to winning together.

With a focus on becoming more aware of the expected and potentially unexpected behaviors associated with each of these five values, we developed Culture Rituals focused on aligning the understanding of each of the five values based on significant learning experiences. These were shared with employees through trainings, evaluations, and other engagement activities, reaching 10,000 collaborators, thanks to the support and commitment of more than 400 strategic and tactical leaders deploying the sessions.

In alignment with the value of customer centricity, our brand promise seeks to not only meet but exceed the expectations of our customers and to be dedicated to our customers’ business. We launched the brand campaign, “Solistica, quality from dawn to dusk,” as a unifying communication strategy in all regions that allows us to highlight our 3PL services.

For more information, please visit
https://solistica.com/en/

Solistica Culture Model

Food Service Solutions
FEMSA Negocios Estratégicos also include a group of companies focused on providing solutions in food service equipment, commercial refrigeration, materials handling, and integral services at the point of sale. These operations serve markets across Latin America and beyond, through AlPunto Food Service (Torrey and Cooking Depot), AlPunto (Imbera-REPARE) and PTM. With our five manufacturing plants, eight distribution warehouses and 13 retail stores, we distribute high-quality products in 50 countries across five continents.

ALPUNTO Food Service
Torrey and Cooking Depot manufacture and market equipment to process, weigh, and preserve food and beverages. We understand the needs of our users and develop profitable solutions for them with the best functionality. In 2021, we delivered strong results and managed to gain market share. The food service business faced significant supply chain challenges throughout the year, but we offset the impacts we faced on supplies, transportation, and shipping costs through price management and operational efficiencies.

• Torrey: Since 1960, Torrey has utilized an extensive distributor network to deliver high-quality food processing, preservation, and weighing equipment for butcheries, small retailers, supermarkets, convenience stores, hotels, and restaurants in more than 50 countries worldwide.
• Cooking Depot: For 50 years, Cooking Depot has been meeting the kitchen equipment and accessory needs of the market’s points of sale and consumption centers through continuous innovation in service and by making hundreds of useful products available to its customers. Learn More

ALPUNTO

• Imbera-REPARE: As the world leader in the commercial refrigeration industry, Imbera-REPARE’s more than 4,500 employees export equipment to 60+ countries from three production facilities in Brazil, Colombia, and Mexico. Through innovation and high-performance engineering capabilities, Imbera has enabled faster, smarter, and more sustainable products and service solutions. REPARE is the largest purveyor of comprehensive maintenance and sale of parts services in the Americas. It provides maintenance and installation services for Imbera, Torrey, Coca‑Cola FEMSA, OXXO and various other clients in the industry. Our REPARE facility recovers, repairs, redesigns, reuses, or recycles up to 99% of the interior parts of refrigerators at their end of life.
  
  Imbera’s refrigerators consume 85% less energy than 2009 models did (thanks to upgrades such as energy efficient LED interior lighting) and by 2025 we aim to reduce an additional 50% from where we are today. Accelerating the transition to the circular economy, Imbera is committed to supporting steps for the responsible disposal of manufactured equipment, and Imbera’s coolers use R290 refrigerant, which has a low environmental impact. In 2021, we grew our capabilities by 35% for the responsible final disposal and recycling of coolers. Looking ahead, we will continue capturing new opportunities to increase our market share, such as expanding our investments in the Coca-Cola System, consolidating the outsourced manufacturing (“maquila”) segment for the U.S., and growing in the micro market retail industry through technology. We will also capture new opportunities through product development, including developing a new stainless-steel line of refrigerators.

• Plásticos Técnicos Mexicanos (PTM): Through its high-performance engineering and recycling capabilities, PTM’s more than 1,000 employees design and manufacture plastic transformation projects tailored to each customer in support of their operational and marketing strategies for materials handling, food, beverages, and automotive. Its facilities include modern production capacity for processes such as injection, thermoforming, extrusion, and blow molding. PTM’s business model, products and services address the waste challenge and promote the principles of the circular economy.
  
  In 2021, PTM achieved strong financial results. In most verticals, except for automotive, we are continuing to develop new sources of materials through recycling, to help compensate for scarcity of supplies in the market. During the year we recovered more than 45,000 tons of plastic resins and recycled more than 34,000 tons of plastic (including automotive operations) – reflecting the highest annual volumes processed to date. In addition, 80% of PTM’s products — including plastic pallets and plastic crates, among others — were made from recycled materials in 2021. Looking ahead, we will continue to increase our capabilities for recycling and recycled raw materials, as well as increase our participation in the materials handling industry (i.e., pallets).